Mobile Terms of Service

Effective Date: October 12, 2026 Company: Incanam Group Inc. (d/b/a IGI parts.com) By participating in any text messaging (SMS/MMS) program offered by Incanam Group Inc. ("IGI parts," "we," "us," or "our") through igiparts.com, you agree to these Mobile Terms of Service. Please read them carefully.

1. Program Description & Message Types

When you receive IGI parts mobile messaging, you may receive text messages regarding your account, purchases, or promotional activity. Message types include, but are not limited to:

  • Transactional Messages: Order confirmations, shipping and delivery notifications, tracking updates, backorder alerts, account verification codes, and customer service follow-ups.
  • Informational & Operational Alerts: Inventory restock alerts, quote updates, parts compatibility answers, and account status notifications.
  • Marketing & Promotional Messages: Exclusive discounts, seasonal sales, special promotions, abandoned cart reminders, and new product announcements.

2. Message Frequency

Message frequency varies depending on your interaction with igiparts.com:

  • Transactional & Order Alerts: Frequency depends on your order activity and shipment tracking events.
  • Marketing & Promotional Messages: Typically up to 4 to 6 messages per month, unless special promotional campaigns apply.
  • Customer Support Conversations: Message count varies directly based on your ongoing inquiry.

3. Message and Data Rates (Carrier Fees)

Message and data rates may apply to all SMS and MMS messages sent to or received by you. Rates are determined by your mobile wireless carrier and billed on your mobile phone bill or deducted from your prepaid balance. Incanam Group Inc. does not charge a separate fee for receiving text messages, but you are solely responsible for all charges levied by your mobile service provider.

4. Opt-Out Guidelines (How to Unsubscribe)

You may cancel or opt out of receiving text messages from IGI parts at any time.

  • Standard Keyword Opt-Out: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from IGI parts.
  • Confirmation: After sending STOP, you will receive one final automated message confirming that you have been unsubscribed from that messaging program. No further messages will be sent unless you re-subscribe.
  • Specific Opt-Outs: If you receive messages from multiple messaging programs (e.g., transactional shipping alerts vs. marketing updates), replying STOP to a marketing message will unsubscribe you from promotional communications without affecting critical transactional order updates, unless requested otherwise.

5. Customer Support & Assistance

If you experience issues or need assistance with our text messaging program:

  • Reply HELP to any text message you receive from us.
  • Contact Customer Support directly:
    Email: info@igiparts.com
    Website: igiparts.com/contact

6. Supported Carriers & Wireless Carrier Disclaimer

Our mobile messaging program is compatible with major wireless service providers across North America. Participating carriers include, but are not limited to, AT&T, T-Mobile®, Verizon Wireless, Sprint, UScellular, Rogers, Bell, and Telus.

  • Carrier Liability: Wireless carriers are not liable for delayed, misdirected, or undelivered messages. Delivery is subject to effective transmission from your network operator.
  • Compatibility: T-Mobile® and other carriers are not liable for lost or delayed messages.

7. Privacy & Data Handling

Your privacy is important to us. Information collected in connection with our mobile text messaging program is handled in accordance with the IGI parts Privacy Policy:

  • Mobile Information Sharing: Mobile information and phone numbers collected for SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
  • Data Collected: We collect your mobile phone number, interaction history, and order context to deliver relevant mobile notifications.

For full details on how we collect, use, and safeguard personal information, review our full Privacy Policy at igiparts.com/privacy.

8. Changes to Mobile Terms

Incanam Group Inc. reserves the right to modify or update these Mobile Terms of Service at any time. Any changes will take effect immediately upon posting the updated terms to igiparts.com. Your continued participation in our mobile program following such updates constitutes your acceptance of the revised terms.

9. Contact Information

Incanam Group Inc. (IGI parts.com) Website: igiparts.com Email: info@igiparts.com